Refund policy

we're here to try our best to help 🌸

repair request

fabric-based products, if there are any issues with needing a repair on a product within 60 days, please complete this form so we can assess the issue.

return request

return and exchange requests must be received within seven days of receiving your order in the mail or within seven days of purchasing in person. please complete this form to make a request.

to qualify for a refund, items must be received back in our studio within two weeks of your original receipt of the package in new, unused condition, in all original packaging.

please note that returns will need to be sent to the following address: 1427 Light Street Baltimore Maryland 21230. items sent back to without first requesting a return will not be accepted. 

final sale

all digital downloads are final sale. if you're having problems with a digital download, please email us at hi@vibrantgracestudio.com and we'll be happy to assist.

unfortunately, we cannot accept returns on sale items or gift cards.

transit damages and issues 

please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

vibrant grace studio is not responsible for loss or damages to items in transit. we'll attempt to help, however, please contact [insert carrier] directly for any issues regarding your shipment.

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@vibrantgracestudio.com.